Troubleshooting

If you find that you are having problems with the home oxygen therapy equipment, have a look at this troubleshooting guide to see if it solves the problem. If you cannot resolve the issue, switch to the back-up supply and call the Healthcare Helpline on 0800 373 580 – for emergencies this helpline is available 24 hours a day, 7 days a week, 365 days a year. If we cannot help you solve the problem over the telephone we will arrange for a Healthcare Technician to visit you as soon as possible.

Re-Ordering Oxygen Cylinders, Liquid Oxygen or Consumables

To request replacement oxygen cylinders, cannula, mask or consumables, please complete the form below:


If you are requesting a cylinder delivery you can chose a day for your delivery.

We deliver seven days a week.


Please let us know your requirements:

B10 Large Static Cylinder

B10 large static cylinder

Standard Ambulatory Cylinder

Standard ambulatory cylinder

Smaller Ambulatory Cylinder

Smaller ambulatory cylinder
(only available after a professional medical assessment)

Adult Cannula (Curved)
Adult Cannula (Straight)
Adult Mask
Ear Protectors
Paediatric Cannula
Paediatric Mask
Filter for Oxygen concentrator machine
Tender Grips

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