To re-order Oxygen Cylinders, Liquid Oxygen, Masks or Nasal Prongs, please use our online form.

Patient Ordering

Baywater Healthcare is an independent specialist provider of healthcare services to patients with long term conditions, delivering a high-quality, cost-effective solutions with care closer to home.

Working exclusively in the health sector, our reliability means we successfully provide care to more than 30,000 patients throughout the UK with our ultimate aim being to support the changing NHS while helping patients to maintain their mobility, independence and overall quality of life.

Our range of healthcare services includes: home oxygen therapy, sleep diagnostics, CPAP treatment and adherence management, telehealth through remote monitoring, ventilation therapy, nebuliser therapy and emergency oxygen.

    Re-Ordering Oxygen Cylinders, Liquid Oxygen or Consumables

    To request replacement oxygen cylinders, nasal prongs, mask or consumables, please complete the form below. Please note that orders received after 6.30pm will be processed the next day:

    Do you or anyone in your household have cold or flu symptoms?


    If you are requesting a cylinder delivery you can chose a day for your delivery.

    Monday-Friday for North West patients or seven days a week in other areas.


    Please let us know your requirements:

    Large Static Cylinder

    Large static cylinder
    Used in the home, often for babies and children, Cluster Headache diagnosis or emergency oxygen

    Portable Cylinder

    Portable cylinder
    Used to move around inside/outside of the home

    Small Portable Cylinder

    Small portable cylinder
    Only available after a professional medical assessment

    Liquid Oxygen Tank

    Liquid oxygen tank

    Adult Cannula (Curved)
    Adult Cannula (Straight)
    Adult Mask
    Ear Protectors
    Paediatric Cannula
    Paediatric Mask
    Filter for Oxygen Machine
    Tender Grips

    Any other comments


    *required fields

      How can we help you?

      Please use the area below to submit your enquiry. It will then be passed on to the relevant contact person for a response.

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      Please ensure that cylinder refill requests to our Healthcare Helpline are placed between 08.00-18.30. Only emergency calls are accepted outside of these hours.


      As a result of the recent coronavirus situation and in order to assist us in providing you with the best possible service, please inform one of our advisors if you have recently returned from an affected country and/or you are experiencing any symptoms associated with the coronavirus such as a cough, shortness of breath or fever.

      With the easing of Coronavirus restrictions on the 19th July in England. Baywater Healthcare has taken the decision to maintain safety and will continue with PPE use for our patient-facing employees. This will include wearing protective face masks, disposable gloves, disposable aprons and overshoes when entering patients homes. We ask that you continue to advise Baywater Healthcare in advance of a visit if you or any persons in your household has been diagnosed with Coronavirus.

      For the latest updates from us on the coronavirus please visit: https://www.baywater.co.uk/covid-19


      Electricity refunds are calculated using the standard variable tariff for your region.

      If your last payment was made using an estimated reading, your following will require a meter reading. We will take this reading during your next oxygen machine service (safety check).