Patient Charter

Baywater Healthcare will continue to provide a service that puts the needs of patients first.

• We will strive to provide the most advanced and up-to-date therapy that is appropriate to your needs.
• We will continue to provide technical expertise in meeting your therapy requirements.
• We are committed to a ‘personal approach’ in the delivery of our service. All of our services will continue to be delivered by our trained Healthcare Technicians, who will be able to help with any technical problems you may have.
• We will ensure that you receive a service of the highest standard.

By writing to your local MP, you can have a voice in the future of your service. You can highlight the aspects of the service that are important to you; visits from a professional, helpful and understanding Healthcare Technician who is on hand 24 hours-a-day; the support of technical and customer service teams who are available to answer your questions and listen to your needs as a patient.

Your rights

As a recipient of the Home Oxygen Service, you have signed a Home Oxygen Consent Form and agreed to us sharing your information with your hospital care team, your GP, the home care team and other teams (e.g. NHS administration) as necessary.

You also have the right to certain expectations, such as the time it takes for us to deliver oxygen once it has been ordered, your right to complain about the service and opting out of patient surveys.

You may withdraw your consent at any time, at which point your oxygen equipment will be removed.

Data protection

The patient understands that he/she can exercise rights of access, correction, objection and other rights upon written request to:

Baywater Healthcare
Wulvern House
Electra Way
Crewe, Cheshire
CW1 6GW

There may be a charge for this.