Virtual Wards

What is a Virtual Ward?

Virtual Wards are a digital solution for clinicians to support patients in their homes. It is a ‘wrap-around’ service that ensures patients can quickly receive the care they need whilst also reducing the need for avoidable hospital admission.

Our award-winning virtual ward can monitor a wide range of wellbeing and conditions, including but not limited to the following:

Learning disabilities
Mental health
Care homes, including assisted living
Wound care

What are the benefits of Virtual Wards?

Baywater Healthcare is a specialist provider of patient monitoring services and offers solutions to NHS patients to be monitored under a Virtual Ward. Our solution is easy to use, cost-effective, and has positive outcomes for both patients and clinicians.

Our solution supports the future of the NHS by reducing hospital admissions and saving significant hospital bed costs.

What is the aim of Virtual Wards?

We offer a holistic service to support the NHS in monitoring patients using a Virtual Ward.

Clinicians refer their patients to the Virtual Ward to help the patient monitor their symptoms at home.


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How do Virtual Wards work?

Our Long-Term Conditions Team registers the patient with the Virtual Ward.

Instructions are emailed to the patient explaining how to access our service, including a link to our system to monitor themselves at home.

The patient is asked daily question sets and is provided with any peripherals needed to take their daily readings. The easy-to-use online clinical portal allows clinicians to quickly see if the patient is deteriorating to act when required.

We have extensive experience offering Virtual Ward solutions to the NHS, including our highly regarded, award-winning COVID Virtual Ward provided to patients in South West England. This service has supported over 7,500 patients to date. Patients on this service have been provided with a pulse oximeter and are asked to enter readings and answer wellbeing questions daily.


Click here to view our Gloucestershire Virtual COVID-19 Ward Case Study


Watch a short video explaining the patient journey by clicking on the video below:

Frameworks and accreditations

We have been awarded several accreditations and places on frameworks to support NHS partners to procure with confidence.

These include:
Shared Business Services (SBS)
CQC Regulated Service
ISO 27001
ISO 9001

Our Virtual Ward solution was named an award winner at the Health Tech Digital Awards 2023. Winning the ‘Best COVID-19 Software Solution to Support Virtual Clinics’ award.

Patient Satisfaction

We are proud of our services, but the best way to ensure we are continuing to meet patient needs is to ask them directly. That is why we conduct regular satisfaction surveys. Here is a small selection of the feedback we have received:

Paediatric Virtual Wards

We offer a specialised and bespoke Virtual Ward solution for children with complex health issues and long-term conditions. Our Virtual Ward provides vital support and reassurance to the children’s parents and care teams.


Conditions monitored include but are not limited to:

Childhood Oncology


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