Troubleshooting

If you find that you are having problems with your home oxygen therapy equipment, have a look at this troubleshooting guide to see if it solves the problem. If you cannot resolve the issue, switch to your back-up supply and call the Healthcare Helpline on 0800 373580 – for emergencies this helpline is available 24 hours a day, 7 days a week, 365 days a year. If we cannot help you solve the problem over the telephone we will arrange for a Healthcare Technician to visit you as soon as possible.

    Re-Ordering Oxygen Cylinders, Liquid Oxygen or Consumables

    To request replacement oxygen cylinders, nasal prongs, mask or consumables, please complete the form below. Please note that orders received after 6.30pm will be processed the next day:

    Do you or anyone in your household have cold or flu symptoms?


    If you are requesting a cylinder delivery you can chose a day for your delivery.

    Monday-Friday for North West patients or seven days a week in other areas.


    Please let us know your requirements:

    Large Static Cylinder

    Large static cylinder
    Used in the home, often for babies and children, Cluster Headache diagnosis or emergency oxygen

    Portable Cylinder

    Portable cylinder
    Used to move around inside/outside of the home

    Small Portable Cylinder

    Small portable cylinder
    Only available after a professional medical assessment

    Liquid Oxygen Tank

    Liquid oxygen tank

    Adult Cannula (Curved)
    Adult Cannula (Straight)
    Adult Mask
    Ear Protectors
    Paediatric Cannula
    Paediatric Mask
    Filter for Oxygen Machine
    Tender Grips

    Any other comments


    *required fields

      How can we help you?

      Please use the area below to submit your enquiry. It will then be passed on to the relevant contact person for a response.

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