Troubleshooting

If you find that you are having problems with your home oxygen therapy equipment, have a look at this troubleshooting guide to see if it solves the problem. If you cannot resolve the issue, switch to your back-up supply and call the Healthcare Helpline on 0800 373580 – for emergencies this helpline is available 24 hours a day, 7 days a week, 365 days a year. If we cannot help you solve the problem over the telephone we will arrange for a Healthcare Technician to visit you as soon as possible.

    Re-Ordering Oxygen Cylinders, Liquid Oxygen or Consumables

    To request replacement oxygen cylinders, cannula, mask or consumables, please complete the form below:

    Do you or anyone in your household have cold or flu symptoms?


    If you are requesting a cylinder delivery you can chose a day for your delivery.

    Monday-Friday for North West patients or seven days a week in other areas.


    Please let us know your requirements:

    B10 Large Static Cylinder

    B10 large static cylinder

    Standard Ambulatory Cylinder

    Standard ambulatory cylinder

    Smaller Ambulatory Cylinder

    Smaller ambulatory cylinder
    (only available after a professional medical assessment)

    Liquid Oxygen Dewar

    Liquid oxygen dewar

    Adult Cannula (Curved)
    Adult Cannula (Straight)
    Adult Mask
    Ear Protectors
    Paediatric Cannula
    Paediatric Mask
    Filter for Oxygen Machine
    Tender Grips

    Any other comments



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