Electricity refund

If you use a concentrator machine as part of your home oxygen therapy Baywater Healthcare will reimburse you for any electricity your machine uses at the standard rate for the electricity provider in that region. We do not refund your entire bill or any standing charges.

  1. You have three electricity refund options:
    • Direct payment into your bank account – this is safe, secure and provides a much quicker payment
    • By a cheque sent directly to you in the post – this can take time and get lost in the post
    • Direct payment to your electricity supplier – this can take up to six months for the money to be taken off your electricity bill
  2. You should receive four payments per year, one every quarter:
    • One is based on the actual reading taken from the meter in the concentrator machine
    • The next is based on the concentrator machine’s usage that we have recorded in the past
    • The next is based on the actual reading taken from the meter in the concentrator machine·
    • And so on and so on
  3. To get an actual meter reading the Healthcare Technician will read the meter that is inside the concentrator machine. This meter counts the number of hours that the machine has been running
  4. You will always receive a statement to let you know how much is being refunded.

    Re-Ordering Oxygen Cylinders, Liquid Oxygen or Consumables

    To request replacement oxygen cylinders, cannula, mask or consumables, please complete the form below:

    Do you or anyone in your household have cold or flu symptoms?


    If you are requesting a cylinder delivery you can chose a day for your delivery.

    Monday-Friday for North West patients or seven days a week in other areas.


    Please let us know your requirements:

    B10 Large Static Cylinder

    B10 large static cylinder

    Standard Ambulatory Cylinder

    Standard ambulatory cylinder

    Smaller Ambulatory Cylinder

    Smaller ambulatory cylinder
    (only available after a professional medical assessment)

    Liquid Oxygen Dewar

    Liquid oxygen dewar

    Adult Cannula (Curved)
    Adult Cannula (Straight)
    Adult Mask
    Ear Protectors
    Paediatric Cannula
    Paediatric Mask
    Filter for Oxygen Machine
    Tender Grips

    Any other comments


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