Electricity refund

If you use a concentrator machine as part of your home oxygen therapy Baywater Healthcare will reimburse you for any electricity your machine uses at the standard rate for the electricity provider in that region. We do not refund your entire bill or any standing charges.

  1. You have three electricity refund options:
    • Direct payment into your bank account – this is safe, secure and provides a much quicker payment
    • By a cheque sent directly to you in the post – this can take time and get lost in the post
    • Direct payment to your electricity supplier – this can take up to six months for the money to be taken off your electricity bill
  2. You should receive four payments per year, one every quarter:
    • One is based on the actual reading taken from the meter in the concentrator machine
    • The next is based on the concentrator machine’s usage that we have recorded in the past
    • The next is based on the actual reading taken from the meter in the concentrator machine·
    • And so on and so on
  3. To get an actual meter reading the Healthcare Technician will read the meter that is inside the concentrator machine. This meter counts the number of hours that the machine has been running
  4. You will always receive a statement to let you know how much is being refunded.

Updating your details

The quickest and most convenient method of updating your electricity supplier and payment details is to use our online Electricity Reimbursement Form.

Electricity Reimbursement Form

Alternativity you can call our Healthcare Helpline on 0800 373580.

    Re-Ordering Oxygen Cylinders, Liquid Oxygen or Consumables

    To request replacement oxygen cylinders, nasal prongs, mask or consumables, please complete the form below. Please note that orders received after 6.30pm will be processed the next day:

    Do you or anyone in your household have cold or flu symptoms?


    If you are requesting a cylinder delivery you can chose a day for your delivery.

    Monday-Friday for North West patients or seven days a week in other areas.


    Please let us know your requirements:

    Large Static Cylinder

    Large static cylinder
    Used in the home, often for babies and children, Cluster Headache diagnosis or emergency oxygen

    Portable Cylinder

    Portable cylinder
    Used to move around inside/outside of the home

    Small Portable Cylinder

    Small portable cylinder
    Only available after a professional medical assessment

    Liquid Oxygen Tank

    Liquid oxygen tank

    Adult Cannula (Curved)
    Adult Cannula (Straight)
    Adult Mask
    Ear Protectors
    Paediatric Cannula
    Paediatric Mask
    Filter for Oxygen Machine
    Tender Grips

    Any other comments


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