Select Recovery Oxygen Service
On the Resuscitation Council website, it states that a CD sized cylinder should be used
CD is a brand name; the Baywater Healthcare equivalent is the Freedom 400. The term “CD size” has been used on the Resuscitation Council website as an example only. Baywater Healthcare Recovery Oxygen packages are fully compliant with relevant legislation relating to the provision of medical oxygen.
My current supplier services our cylinders on a yearly basis – is this required?
Baywater Healthcare cylinders do NOT require any maintenance or servicing within the shelf life of the cylinder. Prior to being delivered, our cylinders are fully tested, which means they require no additional servicing for three years. Baywater Healthcare contact you three months prior to the cylinder expiry date to arrange a suitable time for a replacement cylinder to be issued.
We will endeavour to contact you approximately three months before your cylinder’s expiry to arrange a replacement. However, please note that this timeframe is based on the last delivery date rather than the fill date/expiry date printed on the cylinder, so there may be a discrepancy of a few weeks. For this reason, we recommend checking your cylinders regularly, each week to ensure that they are in date and fit for use.
What do you receive as part of the Baywater Healthcare Recovery Oxygen Package?
The Baywater Healthcare Recovery Oxygen Package includes:
- Your choice of large static cylinders (B10) and/or standard portable cylinders (F400) with integral valve
- 1 x adult non-rebreathe mask – per portable cylinder (F400)
- 2 x adult non-rebreathe masks – per static cylinder (B10)
- Tubing
- Compliance certification
- Advice and regulatory information
- COSHH documentation
- Oxygen safety signage
Where can I find the cylinder expiry date?
The cylinder expiry date is indicated on the barcoded sticker, which is usually situated on the shoulder of each cylinder. Please pay particular attention to this label. Medical oxygen is not suitable for use after the date indicated.
How do I know when to replace a cylinder?
It is important that you check the contents gauge on the cylinder before and after use to establish approximately how much oxygen is left in it.
When a cylinder is delivered, it is full and the needle in the gauge is in the green sector. This is the pressure the cylinder is filled to, and due to external temperature changes, the gauge may move within the green section.
If the contents gauge is showing red, the cylinder is empty and needs to be replaced.
Please refer to our Recovery Oxygen Cylinder Durations document for further guidance, including approximate cylinder durations based on flow rate.
View the Recovery Oxygen Cylinder Durations document
If you are ever unsure, or you feel that there is a problem with your cylinder, please contact Baywater Healthcare Recovery Oxygen Team immediately on 0845 602 0776.
What are your prices?
For details of our cost-effective pricing, please get in touch with our dedicated Recovery Oxygen Team via email: [email protected], or telephone: 0845 602 0776
I have completed and returned the Three Year Supply agreement and Direct Debit form, when will the first delivery take place?
We will endeavour to deliver your cylinder(s) on your preferred date for first delivery, as long as this is no less than three working days after the form is submitted. If you have a more urgent requirement, please contact us to discuss options.
I would like to increase/decrease the amount of cylinders I have on site
You can increase or decrease your contract at any time, however please be aware that we cannot provide a full or part refund on your cylinder rental fee. We require such requests to be submitted in writing, this can be done via email or on a new three year supply agreement.
Can I request alternative or additional consumables as part of the package?
Adult non-rebreathe masks are supplied as standard alongside your cylinders. If you require alternative or additional consumables these can be purchased separately via our consumables order form. For more information please email us at [email protected] or call us on 0845 602 0776.
How can I pay for my Recovery Oxygen package?
Direct Debit is our preferred method for payment and is a safe and convenient way to ensure that regular payments are made on time. We ask that customers set up Direct Debit instructions on placing their order. If you are an existing customer and you do not currently have Direct Debit set up, please contact us, quoting your unique customer number and/or practice address: [email protected].
If you would like to discuss alternative methods of payment, please contact our credit control department on: 01270 218079.
I have an invoice or payment related enquiry
Please contact our Credit Control Team to discuss on: 01270 218079.
