To re-order Oxygen Cylinders, Liquid Oxygen, Masks or Nasal Prongs, please use our online form.

Patient Ordering

Baywater Healthcare is an independent specialist provider of healthcare services to patients with long term conditions, delivering a high-quality, cost-effective solutions with care closer to home.

Working exclusively in the health sector, our reliability means we successfully provide care to more than 30,000 patients throughout the UK with our ultimate aim being to support the changing NHS while helping patients to maintain their mobility, independence and overall quality of life.

Our range of healthcare services includes: home oxygen therapy, sleep diagnostics, CPAP treatment and adherence management, telehealth through remote monitoring, ventilation therapy, nebuliser therapy and emergency oxygen.

    Re-Ordering Oxygen Cylinders, Liquid Oxygen or Consumables

    To request replacement oxygen cylinders, nasal prongs, mask or consumables, please complete the form below. Please note that orders received after 6.30pm will be processed the next day:

    Do you or anyone in your household have cold or flu symptoms?

    If you are requesting a cylinder delivery you can chose a day for your delivery.

    Monday-Friday for North West patients or seven days a week in other areas.

    Please let us know your requirements:

    Large Static Cylinder

    Large static cylinder
    Used in the home, often for babies and children, Cluster Headache diagnosis or emergency oxygen

    Portable Cylinder

    Portable cylinder
    Used to move around inside/outside of the home

    Small Portable Cylinder

    Small portable cylinder
    Only available after a professional medical assessment

    Liquid Oxygen Tank

    Liquid oxygen tank

    Adult Cannula (Curved)
    Adult Cannula (Straight)
    Adult Mask
    Ear Protectors
    Paediatric Cannula
    Paediatric Mask
    Filter for Oxygen Machine
    Tender Grips

    Any other comments

    *required fields

      How can we help you?

      Please use the area below to submit your enquiry. It will then be passed on to the relevant contact person for a response.


      We have been made aware of scam calls to some of our patients. The caller claims to be from a healthcare company requesting bank details to process an electricity reimbursement.

      We will never make an unsolicited call to request bank details from our patients. 

      If you ever doubt a caller's identity, do not share personal details with them. If someone is at your door, you should ask to see their ID badge. You can also call the company's official phone number and ask for confirmation. You can reach our Healthcare Helpline on 0800 373580 08.00-18.30 every day.

      Please ensure that cylinder refill requests to our Healthcare Helpline are placed between 08.00-18.30. Only emergency calls are accepted outside of these hours.

      The servicing of your oxygen equipment and the risk assessment of your property is essential to ensure your safety and that you are receiving the correct oxygen therapy. If you do not allow Baywater Healthcare to service your equipment, the NHS will be unable to repay you for the electricity that your oxygen machine has used. NHS electricity reimbursements are for oxygen machines only and do not apply to any other medical device.

      Rates were increased on the 1st April 2022 following the change in the Ofgem electricity energy price cap.

      If your last payment was made using an estimated reading, your following will require a meter reading. We will take this reading during your next oxygen machine service (safety check).

      If you are struggling to pay your electricity bill, there is help and advice available. Call your local Citizens Advice or visit their website here: