Concentrator troubleshooting
Probable cause
Electrical lead not inserted in machine.
Solution
Insert lead correctly and the machine should work.
Probable cause
Power cord not properly inserted into the electrical outlet.
Solution
Make sure the device is properly plugged into the electrical outlet.
Probable cause
No power from the electrical socket.
Solution
Check your household outlet fuse or circuit breaker and reset if necessary. Use a different socket if this occurs again. Switch to your back-up cylinder in the event of a power failure.
Probable cause
Internal part failure.
Solution
Contact us immediately.
Probable cause
Air flow to device impeded or blocked.
Solution
Check the condition of the air inlet filter and clean or replace as necessary. Remove any items that appear to be restricting ventilation around the machine.
Probable cause
Oxygen tubing kinked and blocking the delivery of oxygen.
Solution
Check that the tubing or cannula are not kinked or blocked. Replace if necessary.
Probable cause
Wall tap, if fitted is switched off.
Solution
Ensure correct outlet is selected. If amber light persists call us.
Probable cause
Flowmeter set to zero.
Solution
Turn adjustment knob anti-clockwise to correct flow setting.
Probable cause
Cannula blocked.
Solution
Inspect, clean or replace cannula as required.
Probable cause
Faulty oxygen tubing or face mask.
Solution
Inspect and replace if necessary.
Probable cause
Air flow to device impeded or blocked.
Solution
Check the condition of the air inlet filter and clean or replace as necessary. Remove any items that appear to be restricting ventilation around the machine.
Probable cause
Oxygen tubing kinked and blocking the delivery of oxygen.
Solution
Check that the tubing or cannula are not kinked or blocked. Replace if necessary.
Probable cause
Flowmeter set to zero.
Solution
Turn adjustment knob anti-clockwise to correct flow setting.
Probable cause
Cannula blocked.
Solution
Inspect, clean or replace cannula as required.
Probable cause
Air filter blocked.
Solution
Check Air filter, replace with spare and wash if necessary.
Probable cause
Faulty oxygen tubing or face mask.
Solution
Inspect and replace if necessary.
Probable cause
Faulty oxygen tubing or face mask.
Solution
Inspect and replace if necessary.
Probable cause
Wall taps if fitted, switched off.
Solution
Switch on one wall tap.
For all other problems please call us on 0800 373 580