Local MP for Crewe and Nantwich, Edward Timpson, visited Baywater’s Head Office in Crewe, where he had a chance to speak to various members of staff, learn about their different roles, and participate in some of their day to day work.
After being introduced to the senior management staff, Edward was invited into Baywater’s Contact Centre, where he had the opportunity to listen in on calls from patients requiring assistance. He also assisted members of the Contact Centre in placing orders for oxygen required by patients, which is then delivered by the company’s Healthcare Technicians.
During the visit, Edward also spoke to a local patient who uses the Baywater home oxygen service and engineer, Chris McHugh. Through speaking with Chris and the patient, Edward saw the special relationship which exists between Baywater’s Healthcare Technicians and patients, while also seeing firsthand Baywater’s focus on improving the patient experience and supporting their quality of life.