Electricity Reimbursements – Common Questions

10th August 2022

Despite the rising cost of electricity bills, Baywater Healthcare currently reimburse electricity costs for oxygen machine usage on behalf of the NHS in accordance with the latest Government guidelines and tariffs. In this article, we have answered some of the most frequently asked questions that we receive regarding Electricity Reimbursements.


Q. I need to have a cheque reissued; how do I go about it?

A. Please return the cheque to the address at the top of the accompanying letter, including reissue details. If you can provide bank sort code and account number details, this will ensure a quicker reissue.


Q. What’s the best way to receive my reimbursements?

A. The easiest and most secure method is via BACS transfer into your bank/building society account or that of a nominated third person.


Q. How can I provide my bank details?

A. Upon installation, our Healthcare Technician will provide you with a patient pack, which includes a reimbursement form with a pre-paid envelope.

You can also supply your reimbursement details via our web form, by emailing [email protected] or by calling the Healthcare Helpline on 0800 373580 and requesting a form to be posted.


Q. When will I receive my first reimbursement?

A. We will service your oxygen machine(s) three months after installation. Your first reimbursement will be made at the end of the fourth month. After that, your oxygen machine will be serviced every six months.

We usually make an estimated payment based on your historical usage between reimbursements based on readings. This will provide you with a regular payment every three months. Any over or underpayments will be adjusted when the next reading is taken.


Q. Can I provide you with a reading myself?

A. We are happy for you to provide us with a current reading from your oxygen machine. This will enable us to keep payments as accurate as possible. Your Healthcare Technician will be able to show you where to do this. Please note that this is not a substitute for services. These must still be carried out at regular intervals to ensure the continued safety of your equipment.