Virtual Ward

Image of a patient and wife home

What is a virtual ward?

Virtual Wards are a digital solution for clinicians to support patients in their own homes. It is a ‘wrap-around’ service that ensures patients can quickly receive the care they need whilst also reducing the need for avoidable hospital admission.

“I think this is a brilliant service. I felt a lot happier knowing I was being kept an eye on. I would like to thank the team for their support it is very much appreciated. Thank you.”

Virtual Ward Patient

About Us

Baywater Healthcare is a specialist provider of patient monitoring services and offers solutions to NHS patients to be monitored under a Virtual Ward. Our solution is easy to use, cost-effective, and has positive outcomes for both patients and clinicians.

We are a highly innovative and flexible provider

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We adapt our services to be accessible

We provide solutions to ensure digital inclusivity

How does it work?

We offer a holistic service to support the NHS to monitor patients using a Virtual Ward.

  1. Clinicians refer their patients to the Virtual Ward to help the patient monitor their symptoms at home.

  2. Our Long Term Conditions Team registers the patient with the Virtual Ward.

  3. Instructions are emailed to the patient explaining how to access our service, including a link to our system to monitor themselves at home.

  4. The patient is asked daily question sets and is provided with any peripherals needed to take their daily readings. The easy-to-use online clinical portal allows clinicians to quickly see if the patient is deteriorating to act when required.
Image of a finger pulse oximeter

We have extensive experience offering Virtual Ward solutions to the NHS, including our highly regarded COVID Virtual Ward provided to patients in South West England. This service has supported over 4,800 patients to date. Patients on this service have been provided with a pulse oximeter and are asked to enter readings and answer wellbeing questions daily.


We have been awarded a place on several frameworks to support NHS partners to procure with confidence.

These frameworks include:

  • Shared Business Services (SBS)
  • ESPO
A female patient using her phone to give feedback
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Patient Satisfaction

We are proud of our services, but the best way to ensure we are continuing to meet patient needs is to ask them directly. That is why we conduct regular satisfaction surveys. Here is a small selection of the feedback we have received:

“Just such a wonderful, caring supportive environment and people to listen when you needed them. This is such a good service!”

“My wife and I would like to thank all the staff who took the daily readings for their friendly manner and their patience. We felt very comfortable speaking to them.”

“I am not sure I could have got through without the virtual team they were amazing. Thank you for all your help and kind support from the bottom of my heart.”

“Thank you to the excellent team who dealt with my daily calls, it gave huge reassurance to be able to speak to someone each day, a fantastic team and service.”

“I would just like to thank everyone involved in the virtual COVID ward. I felt very supported and that means a lot to someone feeling ill and a little worried. Many thanks.”

“A huge thank you to everyone. I can’t describe the gratitude I owe the whole team. I feel incredibly lucky to have been referred to the virtual COVID ward.”

“Thanks for this service, it was helpful for my mental health to know that my husband and I are being looked after and we are not alone while fighting COVID.

Really good service! I didn’t know it existed until I had COVID. Definitely helped me through a tough few weeks – my message was responded to almost instantly and had a reminder/check-up call to see if everything was ok when no results posted. Overall, a good helpful service!”

Contact us

For more information about our flexible Virtual Ward Solutions please complete the contact form below:

    Re-Ordering Oxygen Cylinders, Liquid Oxygen or Consumables

    To request replacement oxygen cylinders, nasal prongs, mask or consumables, please complete the form below. Please note that orders received after 6.30pm will be processed the next day:

    Do you or anyone in your household have cold or flu symptoms?

    If you are requesting a cylinder delivery you can chose a day for your delivery.

    Monday-Friday for North West patients or seven days a week in other areas.

    Please let us know your requirements:

    Large Static Cylinder

    Large static cylinder
    Used in the home, often for babies and children, Cluster Headache diagnosis or emergency oxygen

    Portable Cylinder

    Portable cylinder
    Used to move around inside/outside of the home

    Small Portable Cylinder

    Small portable cylinder
    Only available after a professional medical assessment

    Liquid Oxygen Tank

    Liquid oxygen tank

    Adult Cannula (Curved)
    Adult Cannula (Straight)
    Adult Mask
    Ear Protectors
    Paediatric Cannula
    Paediatric Mask
    Filter for Oxygen Machine
    Tender Grips

    Any other comments

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      How can we help you?

      Please use the area below to submit your enquiry. It will then be passed on to the relevant contact person for a response.