How to Place a New Order

If you are new to our service and not ordered our Recovery Oxygen Package previously, you can place an order in two ways: by calling Baywater Healthcare on 0845 602 0776 or by completing the 3-Year Supply Agreement and the Direct Debit Form. Once completed, please email these to Baywater Healthcare on

A copy of our Terms & Conditions is available for download. Please retain a copy for your information.

Take a look at the Baywater Healthcare Oxygen Cylinder User Guide by clicking below. Additional information, including the Oxygen SmPC and Medical Oxygen Patient Information Leaflet, are available by clicking on the Useful Information tab.

From receipt of the completed paperwork to your first delivery will be three working days. Thereafter, oxygen cylinder refills will be next working day for orders placed before 3.00pm.


Direct debit form


Three year supply agreement


Terms & Conditions


Emergency oxygen cylinder user guide

Re-Ordering Oxygen Cylinders, Liquid Oxygen or Consumables

To request replacement oxygen cylinders, cannula, mask or consumables, please complete the form below:

If you are requesting a cylinder delivery you can chose a day for your delivery.

We deliver seven days a week.

Please let us know your requirements:

B10 Large Static Cylinder

B10 large static cylinder

Standard Ambulatory Cylinder

Standard ambulatory cylinder

Smaller Ambulatory Cylinder

Smaller ambulatory cylinder
(only available after a professional medical assessment)

Adult Cannula (Curved)
Adult Cannula (Straight)
Adult Mask
Ear Protectors
Paediatric Cannula
Paediatric Mask
Filter for Oxygen concentrator machine
Tender Grips

Any other comments


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How can we help you?

Please use the area below to submit your enquiry. It will then be passed on to the relevant contact person for a response.