Our Teams
Our teams are formed from a diverse group of people from a wide range of backgrounds. We offer roles from Healthcare Technicians, HR, Finance, Scheduling, Workshop Technicians, Healthcare Helpline Advisers and many more. We all have the same goal, to enhance the lives of our patients. If you want to help us achieve this goal, you will find a career path here.
Healthcare Helpline
Our Healthcare Helplines are the first point of contact for all enquiries from patients and customers. The team deals with queries ranging from troubleshooting and new prescriptions to receipts and payments. A role where every day is different and every call gives our advisers the opportunity to enhance our patients’ lives.
Working in a supportive and inclusive team where we go the extra mile for our patients and each other.
Clinicians
Our Clinical Advisers are all qualified Healthcare Professionals from a wide range of backgrounds and specialities who have a keen interest in, and understanding of, patients with respiratory ailments.
Regionally based, each Clinical Adviser forms essential links with Healthcare Professionals across primary and secondary care to facilitate safe and appropriate usage of the patient’s therapy.
Healthcare
Technicians
Our Healthcare Technicians are responsible for installing and maintaining our full range of therapies in patients’ homes and for making regular service visits. They provide patients with all the information and advice they need on operating and maintaining their equipment and doing it safely.
A truly rewarding role where every day, your commitment and desire to deliver for our customers gives our Technicians’ the opportunity to feel genuinely appreciated.
Support Teams
Based at our Head Office, we have a diverse range of careers on offer, from Sales and Marketing and Finance to HR, Payroll and IT.
Our Head Office support departments work closely with our Helpline, Technician and Clinical Adviser teams to ensure that our customers and patients receive a seamless service.
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Gavin – Healthcare Technician
“I really enjoy coming into work every day and knowing that I am making a difference to our patients.
The team are always there to help each other and it’s a great feeling at the end of the day, knowing that you have helped someone.
My experience prior to Baywater Healthcare was really varied, from working in care to working in call centres, and it’s great that I get to use all of my skills here.”
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Caroline – Healthcare Helpline Adviser
“For me, every day, I know I am doing something to help people and that’s what makes my role so enjoyable.
I really enjoy the team spirit the company has and the team-building days that happen throughout the year. I have always felt valued and the senior staff are approachable and supportive.
Every day, I learn something different.”
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Marvin – Healthcare Helpline Adviser
“I really enjoy the fast-paced nature of my role and knowing that I am not just helping a patient but my team as well.
I can go from speaking to a Healthcare Professional to dealing with an urgent request from a patient.
I have worked in a call centre role before but this is very different as I feel like I am making a difference every day.”
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Jade – Healthcare Technician
“There is so much I enjoy about my job, from meeting new people and knowing I am helping them, even if it’s in the smallest way, to driving around the beautiful countryside.
I work with a great team of friendly people who are always willing to help.
I find Baywater Healthcare to be very organised and professional, which makes it easier to do my job the best I can.
I’ve been shown how to fix basic things on the concentrators, which I find really cool as I’ve always been technically-minded.”
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Sarah – Healthcare Helpline Team Leader
“My role with Baywater Healthcare has so many enjoyable aspects, but the most enjoyable is the team camaraderie and the positive atmosphere that brings. All this is underpinned with the knowledge that you are supporting our core purpose of enhancing lives. At the end of each day, you know you have made a difference to people who needed your support.
Prior to working here, I worked as an Assistant Restaurant Manager and I now get to work on many exciting things at Baywater Healthcare. These include participating in patient participation forums, visiting our regional operating sites and being a representative on our employee forum. We also get to take part in organising events for the team at Baywater Healthcare, including community and charity events.”
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Claire – Senior Clinical Adviser
“I love the diversity in my role, which involves me working alongside clinicians, stakeholders, other public services such as the Fire and Rescue Service and my colleagues.
Baywater Healthcare value staff engagement at all levels and it really feels like one big team.
Prior to working for Baywater Healthcare, I worked for the NHS as a Respiratory Specialist Nurse and now I am involved in exciting new projects and ideas, alongside working with a larger clinical team, offering advice and support across the business to ensure the customer focus and to always remain caring.”
Gavin – Healthcare Technician
“I really enjoy coming into work every day and knowing that I am making a difference to our patients.
The team are always there to help each other and it’s a great feeling at the end of the day, knowing that you have helped someone.
My experience prior to Baywater Healthcare was really varied, from working in care to working in call centres, and it’s great that I get to use all of my skills here.”
Caroline – Healthcare Helpline Adviser
“For me, every day, I know I am doing something to help people and that’s what makes my role so enjoyable.
I really enjoy the team spirit the company has and the team-building days that happen throughout the year. I have always felt valued and the senior staff are approachable and supportive.
Every day, I learn something different.”
Marvin – Healthcare Helpline Adviser
“I really enjoy the fast-paced nature of my role and knowing that I am not just helping a patient but my team as well.
I can go from speaking to a Healthcare Professional to dealing with an urgent request from a patient.
I have worked in a call centre role before but this is very different as I feel like I am making a difference every day.”
Jade – Healthcare Technician
“There is so much I enjoy about my job, from meeting new people and knowing I am helping them, even if it’s in the smallest way, to driving around the beautiful countryside.
I work with a great team of friendly people who are always willing to help.
I find Baywater Healthcare to be very organised and professional, which makes it easier to do my job the best I can.
I’ve been shown how to fix basic things on the concentrators, which I find really cool as I’ve always been technically-minded.”
Sarah – Healthcare Helpline Team Leader
“My role with Baywater Healthcare has so many enjoyable aspects, but the most enjoyable is the team camaraderie and the positive atmosphere that brings. All this is underpinned with the knowledge that you are supporting our core purpose of enhancing lives. At the end of each day, you know you have made a difference to people who needed your support.
Prior to working here, I worked as an Assistant Restaurant Manager and I now get to work on many exciting things at Baywater Healthcare. These include participating in patient participation forums, visiting our regional operating sites and being a representative on our employee forum. We also get to take part in organising events for the team at Baywater Healthcare, including community and charity events.”
Claire – Senior Clinical Adviser
“I love the diversity in my role, which involves me working alongside clinicians, stakeholders, other public services such as the Fire and Rescue Service and my colleagues.
Baywater Healthcare value staff engagement at all levels and it really feels like one big team.
Prior to working for Baywater Healthcare, I worked for the NHS as a Respiratory Specialist Nurse and now I am involved in exciting new projects and ideas, alongside working with a larger clinical team, offering advice and support across the business to ensure the customer focus and to always remain caring.”
