Our goal
Our goal is not just to develop better products and services though – it’s about improving the quality of people’s lives. Baywater Healthcare employs just under 400 people in the UK and has its headquarters in Crewe, Cheshire. The office is home to a 24-hour call centre, as well as administrative support for all oxygen, ventilation, nebuliser, sleep and telehealth therapy services.
Our promise
Our objective is to support patients in their therapy and encourage long-term compliance. Therefore, as well as equipment and consumables designed for patient comfort; 24/7 support; and equipment servicing and maintenance at home, we also offer advice and support from specialist Clinical Advisers. Alongside this focus on providing the best possible support and equipment for patients, our aim is also to relieve the administrative burden on clinicians, allowing them more time to focus on patient care.
Safeguarding statement
Baywater Healthcare are responsible for the provision of respiratory and healthcare services for patients in the community. Our belief is that no-one should experience abuse of any kind. We have a responsibility to promote the welfare of all people coming into contact with our services, whether directly or indirectly.
Patient Charter
Baywater Healthcare will continue to provide a service that puts the needs of patients first.
Our privacy policy
This policy explains areas of this website that may affect your privacy and personal details, how we process, collect, manage and store those details and how your rights under the GDPR, DPA & PECR are adhered to.
Modern slavery (anti-slavery and human trafficking) statement
Modern slavery is a crime and a violation of fundamental human rights. It takes various forms, such as slavery, servitude, forced and compulsory labour and human trafficking, all of which have in common the deprivation of a person’s liberty by another in order to exploit them for personal or commercial gain.
Our values
Our values ensure we provide high-quality, life-enhancing services to our patients, be the healthcare partner of choice to the NHS, and provide a safe, high-quality workplace for our employees to thrive.
Customer Focus
Patients are at the heart of everything we do
Always Be Caring
We care passionately about individuals and their own specific needs
Growth
We grasp opportunities to develop new, life-enhancing services
Lead The Way
We embrace ideas from all; innovation gives us the edge
Make It Happen
We empower our people to deliver excellence
Customer Focus
Patients are at the heart of everything we do
Always Be Caring
We care passionately about individuals and their own specific needs
Growth
We grasp opportunities to develop new, life-enhancing services
Lead The Way
We embrace ideas from all; innovation gives us the edge
Make It Happen
We empower our people to deliver excellence
Our timeline
2006
The Home Oxygen Service starts with multiple contracts awarded to us
2009
We are awarded our first home support service for patients using nebuliser therapy
2010
We are awarded our first large obstructive sleep apnoea service
2010
We are awarded our first large home ventilation support service
2013
Completed rebranding and launched new patient support literature
2015
We deliver the 1,000,000th oxygen cylinder
2016
We are awarded our first Telehealth service
2018
We are awarded our first Home Oxygen Assessment Service
2019
We move into our new head office at Wulvern House
2020
We continue to offer services throughout the COVID-19 pandemic and develop new services such as our COVID Virtual Ward
2022
We continue to expand and have over 40,000 patients and just under 400 employees
Accreditations
We are proud of the accreditations we have been awarded, demonstrating our professionalism and dedication to being an organisation of the highest quality. We are regularly audited to ensure we continue to meet the standards outlined by each industry governing body we are registered to.
Our accreditations include:
- IASME Cyber Essentials
- BSI ISO/IEC 27001
- BSI ISO 9001
- BSI ISO 14001
- Investors In People
- Living Wage Employer
- Disability Confident Committed
- Digital Technology Assessment Criteria (DTAC) Compliant
- Care Quality Commission Registered
- Future Net Zero Standard
LMC Buying Group
Baywater Healthcare
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