How to place a new order

If you are new to our service and not ordered our Recovery Oxygen Package previously, you can place an order in two ways: by calling Baywater Healthcare on 0845 602 0776 or by completing the 3-Year Supply Agreement and the Direct Debit Form. Once completed, please email these to Baywater Healthcare on

A copy of our Terms & Conditions is available for download. Please retain a copy for your information.

Take a look at the Baywater Healthcare Oxygen Cylinder User Guide by clicking below. Additional information, including the Oxygen SmPC and Medical Oxygen Patient Information Leaflet, are available by clicking on the Useful Information tab.

From receipt of the completed paperwork to your first delivery will be three working days. Thereafter, oxygen cylinder refills will be next working day for orders placed before 3.00pm.


Direct debit form


Three year supply agreement


Terms and conditions


Emergency oxygen user guide

    Re-Ordering Oxygen Cylinders, Liquid Oxygen or Consumables

    To request replacement oxygen cylinders, nasal prongs, mask or consumables, please complete the form below. Please note that orders received after 6.30pm will be processed the next day:

    Do you or anyone in your household have cold or flu symptoms?

    If you are requesting a cylinder delivery you can chose a day for your delivery.

    Monday-Friday for North West patients or seven days a week in other areas.

    Please let us know your requirements:

    Large Static Cylinder

    Large static cylinder
    Used in the home, often for babies and children, Cluster Headache diagnosis or emergency oxygen

    Portable Cylinder

    Portable cylinder
    Used to move around inside/outside of the home

    Small Portable Cylinder

    Small portable cylinder
    Only available after a professional medical assessment

    Liquid Oxygen Tank

    Liquid oxygen tank

    Adult Cannula (Curved)
    Adult Cannula (Straight)
    Adult Mask
    Ear Protectors
    Paediatric Cannula
    Paediatric Mask
    Filter for Oxygen Machine
    Tender Grips

    Any other comments

    *required fields

      How can we help you?

      Please use the area below to submit your enquiry. It will then be passed on to the relevant contact person for a response.