Sequal Eclipse troubleshooting

Eclipse does not power on when ON/OFF button is pressed

Probable cause

No power cartridge installed.

Solution

Install power cartridge or plug into external power.


Probable cause

Power cartridge is discharged or no external power is present.

Solution

Plug into external power.

No oxygen

Probable cause

Filter blocked.

Solution

Clean air inlet filter.


Probable cause

Eclipse not switched on.

Solution

Power Eclipse on.


Probable cause

Tubing or cannula is not properly connected or kinked.

Solution

Check tubing, cannula and connections.

Low oxygen concentration/low oxygen flow

Probable cause

Restriction in tubing.

Solution

Check tubing for kinks/blockages and clear if possible. Ensure the Eclipse is situated where there is adequate air flow.


Probable cause

Filter blocked.

Solution

Clean or replace the air inlet filter and ensure the Eclipse is situated where there is adequate air flow.

No oxygen delivered in pulse flow mode

Probable cause

Tubing/cannula longer than 7ft (2.1m).

Solution

Attach 7ft (2.1m) tubing/cannula.


Probable cause

Mask fitted instead of cannula.

Solution

Remove mask and fit cannula.

Power cartridge status gauge never indicated fully charged

Probable cause

Power cartridge is ageing.

Solution

Please call us.


For all other problems please call us on 0800 373 580

    Re-Ordering Oxygen Cylinders, Liquid Oxygen or Consumables

    To request replacement oxygen cylinders, nasal prongs, mask or consumables, please complete the form below. Please note that orders received after 6.30pm will be processed the next day:

    Do you or anyone in your household have cold or flu symptoms?


    If you are requesting a cylinder delivery you can chose a day for your delivery.

    Monday-Friday for North West patients or seven days a week in other areas.


    Please let us know your requirements:

    Large Static Cylinder

    Large static cylinder
    Used in the home, often for babies and children, Cluster Headache diagnosis or emergency oxygen

    Portable Cylinder

    Portable cylinder
    Used to move around inside/outside of the home

    Small Portable Cylinder

    Small portable cylinder
    Only available after a professional medical assessment

    Liquid Oxygen Tank

    Liquid oxygen tank

    Adult Cannula (Curved)
    Adult Cannula (Straight)
    Adult Mask
    Ear Protectors
    Paediatric Cannula
    Paediatric Mask
    Filter for Oxygen Machine
    Tender Grips

    Any other comments


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