Cylinder troubleshooting
No flow/limited flow
Probable cause
The cylinder may not be turned on.
Solution
Turn the cylinder on and check the flow.
Probable cause
The cylinder may be empty, check the contents gauge.
Solution
Replace the cylinder, order another by calling us.
Probable cause
Outlet nozzle blocked.
Solution
Please call us.
Probable cause
Tube blocked/split.
Solution
Examine tube, replace if necessary.
Leaking cylinder
Probable cause
Cylinder not fully turned off.
Solution
Ensure cylinder is turned off fully by checking the flow rate selector and On/Off valve (Freedom 400 and some B10 cylinders only).
Probable cause
Faulty valve.
Solution
Turn cylinder off, move cylinder to a well-ventialted area. Call us.
Unable to attach tubing
Probable cause
No outlet fitting or incorrect tubing.
Solution
Turn cylinder off. Call us.
For all other problems please call us on 0800 373 580