Cylinder troubleshooting

No flow/limited flow

Probable cause

The cylinder may not be turned on.


Turn the cylinder on and check the flow.

Probable cause

The cylinder may be empty, check the contents gauge.


Replace the cylinder, order another by calling us.

Probable cause

Outlet nozzle blocked.


Please call us.

Probable cause

Tube blocked/split.


Examine tube, replace if necessary.

Leaking cylinder

Probable cause

Cylinder not fully turned off.


Ensure cylinder is turned off fully by checking the flow rate selector and On/Off valve (Freedom 400 and some B10 cylinders only).

Probable cause

Faulty valve.


Turn cylinder off, move cylinder to a well-ventialted area. Call us.

Unable to attach tubing

Probable cause

No outlet fitting or incorrect tubing.


Turn cylinder off. Call us.

For all other problems please call us on 0800 373 580

    Re-Ordering Oxygen Cylinders, Liquid Oxygen or Consumables

    To request replacement oxygen cylinders, cannula, mask or consumables, please complete the form below:

    Do you or anyone in your household have cold or flu symptoms?

    If you are requesting a cylinder delivery you can chose a day for your delivery.

    Monday-Friday for North West patients or seven days a week in other areas.

    Please let us know your requirements:

    B10 Large Static Cylinder

    B10 large static cylinder

    Standard Ambulatory Cylinder

    Standard ambulatory cylinder

    Smaller Ambulatory Cylinder

    Smaller ambulatory cylinder
    (only available after a professional medical assessment)

    Liquid Oxygen Dewar

    Liquid oxygen dewar

    Adult Cannula (Curved)
    Adult Cannula (Straight)
    Adult Mask
    Ear Protectors
    Paediatric Cannula
    Paediatric Mask
    Filter for Oxygen Machine
    Tender Grips

    Any other comments

    *required fields

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      Please use the area below to submit your enquiry. It will then be passed on to the relevant contact person for a response.