Inogen One troubleshooting
Low priority alert
A low priority alert message is accompanied by a double beep and a solid yellow light. Ensure that the battery is fully charged and or the unit is plugged in.
Medium priority alert
Medium priority alerts are accompanied by a triple beep, repeated every 25 seconds, and a flashing yellow light.
High priority alert
High priority alert messages are accompanied by a five beep pattern, repeated every 10 seconds, and a flashing red light.
If the unit continues to show an alert message after these checks please call us on 0800 373 580.
Probable cause
External power supply is too low to run the unit which is running on battery power despite being plugged in.
Solution
Check external power supply connections. If condition persists please call us.
Probable cause
External power supply is too high.
Solution
Check external power supply connections. If condition persists please call us.
Probable cause
Battery is low with less than 10% remaining.
Solution
Attach external power supply or power down and insert a fully charged battery.
Probable cause
Battery error has occurred.
Solution
Switch to a new battery or remove battery and operate concentrator using external power supply. If battery error persists, please call us.
Probable cause
Concentrator is producing oxygen at a slightly low level.
Solution
If condition persists please call us.
Probable cause
Battery has exceeded its charging temperature and charging has stopped.
Solution
The battery will not charge while this alert is present but will begin to charge when the battery temperature returns to the normal operating range. If battery charging is desired sooner, remove the battery from the unit and allow it to cool in an open area for approximately 15 minutes. Then re-insert the battery into the Inogen One. If the problem persists please call us.
Probable cause
Concentrator is producing oxygen but cannot report battery status.
Solution
Replace battery. If condition persists please call us.
Probable cause
The concentrator needs servicing at the earliest convenience.
Solution
The concentrator is operating to specification and may continue to be used. Call us to arrange a service.
Probable cause
The concentrators oxygen sensor had malfunctioned.
Solution
You may continue to use the concentrator. If the condition persists please call us.
Probable cause
The battery has exceeded its temperature limit while the Inogen is running on battery power.
Solution
If possible, move Inogen to a cooler location or power unit with an external power supply and remove battery. If condition persists please contact us.
Probable cause
Cannula/tubing not connected correctly.
Solution
Check cannula/tubing connection, reattach if necessary.
Probable cause
Cannula/tubing is kinked or blocked.
Solution
Check condition of tubing and cannula, remove obstructions if present.
Probable cause
Cannula not placed correctly in nose.
Solution
Reposition cannula in nose.
Probable cause
Cannula/tubing not connected correctly.
Solution
Check cannula/tubing connection, reattach if necessary.
Probable cause
Concentrator is experiencing an error, but is capable of continued operation.
Solution
Remove and re-insert battery, and/or check external power supply connections. If condition persists please call us.
Probable cause
Oxygen output concentration is below 50%.
Solution
If condition persists, switch to your back-up supply and call us.
Probable cause
Battery/concentrator has exceeded temperature limit.
Solution
If possible, move concentrator to a cooler location, then turn power off and back on. Ensure air intake and outlet vents have clear access and particle filter is clean. If condition persists please call us.
Probable cause
Concentrator has insufficient battery power to function.
Solution
Attach external power supply or exchange battery, then restart unit.
For all other problems please call us on 0800 373 580