Ordering / Removal

We will receive a Home Oxygen Order Form (HOOF) from a Healthcare Professional that says you need home oxygen therapy. The HOOF will indicate what type of home oxygen therapy you need based on their assessment of your condition and understanding of your lifestyle. Once the HOOF has been received, we will arrange for one of our Healthcare Technicians to deliver your home oxygen therapy equipment. The HOOF is valid until changed or cancelled by your GP or respiratory specialist.

Reordering your oxygen via this website

As well as our Healthcare Helpline, you can reorder cylinders, liquid oxygen or consumables via this website:


Reordering your oxygen by telephone

When you need more home oxygen therapy cylinders, simply call us between 8.00am and 6.30pm. All orders (except emergency orders) received outside of this timeframe will be processed on the next working day.

Day order received before 6.30pm Order delivered outside of North West Order delivered North West
Monday Tuesday Tuesday
Tuesday Wednesday Wednesday
Wednesday Thursday Thursday
Thursday Friday Friday
Friday Saturday Monday
Saturday Sunday Tuesday
Sunday Monday Tuesday

Removal of your oxygen

If your home oxygen therapy equipment is no longer required, please speak to your Healthcare Professional to arrange removal. In the case of a patient passing away, removal can be arranged using our reorder form, or by calling the Healthcare Helpline.



If you are moving house, you just need to find out the name of your new doctors’ surgery (if you are changing), then call us on 0800 373 580 and we will organise everything with you over the phone.  Please inform us two weeks in advance of any permanent change of address.

Cylinder Retrieval Scheme: Baywater Healthcare and Air Products Medical Oxygen Cylinders only

If you find a medical oxygen cylinder (containing gas or empty) that belongs to either Baywater Healthcare or Air Products, that is not used by a patient, then please phone: 01270 218050. Our Healthcare Helpline Advisers will arrange for our retrieval services to collect the cylinder/s.

Cylinders containing gases (or which are apparently empty) can present considerable risk of fire especially at civic amenity sites and metal recyclers. Cylinders must be disposed of through our retrieval scheme.

For non-Air Products/Baywater medical oxygen cylinders please call: 0800 0839652.

    Re-Ordering Oxygen Cylinders, Liquid Oxygen or Consumables

    To request replacement oxygen cylinders, nasal prongs, mask or consumables, please complete the form below. Please note that orders received after 6.30pm will be processed the next day:

    Do you or anyone in your household have cold or flu symptoms?

    If you are requesting a cylinder delivery you can chose a day for your delivery.

    Monday-Friday for North West patients or seven days a week in other areas.

    Please let us know your requirements:

    Large Static Cylinder

    Large static cylinder
    Used in the home, often for babies and children, Cluster Headache diagnosis or emergency oxygen

    Portable Cylinder

    Portable cylinder
    Used to move around inside/outside of the home

    Small Portable Cylinder

    Small portable cylinder
    Only available after a professional medical assessment

    Liquid Oxygen Tank

    Liquid oxygen tank

    Adult Cannula (Curved)
    Adult Cannula (Straight)
    Adult Mask
    Ear Protectors
    Paediatric Cannula
    Paediatric Mask
    Filter for Oxygen Machine
    Tender Grips

    Any other comments

    *required fields

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