FAQ

Q. What information is required to place a holiday order?
A. If the same equipment is required as at home, you can contact the Healthcare Helpline directly to inform us of the details. If different equipment is required, you will need to request a Home Oxygen Order Form (HOOF) from your Healthcare Professional.

The following information is required:

  • Full holiday address including postcode
  • Holiday dates (from – to)
  • Contact name and telephone number
  • Booking name and reference, where appropriate

Q. If I change address?
A. If the same equipment is required at the new premises, you can simply call us on 0800 373580 to arrange a change of address. If different oxygen equipment is required at the new address, a new HOOF is needed.

Q. How do I organise removal of oxygen?
A. A Healthcare Professional can arrange this by sending a fax to 0800 214709, including the patient’s name, address and date of birth, also detailing the reason why the oxygen equipment needs to be removed. This request needs to be signed, dated and clearly state the name and position of the healthcare professional requesting the removal. In the case of a patient passing away, removal can be arranged by calling the Healthcare Helpline.

Q. If my oxygen requirements change what do I need to do?
A. A new HOOF will be required. This is also required for a change from nasal cannulae to mask or vice versa. Each new HOOF supersedes all previous HOOFs.

Q. Is a new HOOF required for reordering oxygen cylinders?
A. No. Once the original installation has been carried out, you can call 0800 373580 to reorder oxygen cylinders without a new HOOF being completed.

Q. If I have any other queries who can I call?
A. Our Healthcare Helpline can be contacted on 0800 373580 and we will be able to help with any questions you may have regarding your home oxygen therapy.

This form is currently under maintenance. Please call 0800 373580 to order oxygen supplies. We apologise for the inconvenience.

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