How to Complain

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How to Complain to Baywater Healthcare

If you are not happy with any aspect of the care or service that Baywater Healthcare provide you have the right to make a complaint.

Baywater Healthcare value your feedback and encourages you to share your experiences with us.  This helps us learn lessons and improve the services we offer.

If you are unhappy with the service you have been offered by Baywater Healthcare, it can help to discuss this with us in the first instance.  You can do this by calling 0800 373580 between 08.00 – 6.30pm seven days a week.

Most problems can be dealt with over the telephone, but you may wish to continue to raise a complaint. You can do so via this form:

Alternatively you can email complaints@baywater.co.uk, or send a letter to:

Baywater Healthcare,
Wulvern House,
Electra Way,
Crewe,
Cheshire,
CW1 6GW

If you wish to obtain a copy of our complaints procedure you can request this by calling 0800 373580 between 08.00- 6.30pm seven days a week

    Re-Ordering Oxygen Cylinders, Liquid Oxygen or Consumables

    To request replacement oxygen cylinders, nasal prongs, mask or consumables, please complete the form below. Please note that orders received after 6.30pm will be processed the next day:

    Do you or anyone in your household have cold or flu symptoms?


    If you are requesting a cylinder delivery you can chose a day for your delivery.

    Monday-Friday for North West patients or seven days a week in other areas.


    Please let us know your requirements:

    Large Static Cylinder

    Large static cylinder
    Used in the home, often for babies and children, Cluster Headache diagnosis or emergency oxygen

    Portable Cylinder

    Portable cylinder
    Used to move around inside/outside of the home

    Small Portable Cylinder

    Small portable cylinder
    Only available after a professional medical assessment

    Liquid Oxygen Tank

    Liquid oxygen tank

    Adult Cannula (Curved)
    Adult Cannula (Straight)
    Adult Mask
    Ear Protectors
    Paediatric Cannula
    Paediatric Mask
    Filter for Oxygen Machine
    Tender Grips

    Any other comments


    *required fields

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      Please use the area below to submit your enquiry. It will then be passed on to the relevant contact person for a response.

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