Safety Advice

Don’t block the exhalation ports at any time

All masks have an exhalation port (usually small holes or a vent) to allow carbon dioxide to escape, our homecare engineer will point these out to the patient when their equipment is installed. Please remind the patient that these holes should not be covered or blocked at any point.

Keeping equipment clean

The patient should use a clean damp cloth to wipe the equipment and remember to allow it to dry properly before using. Bleach, chlorine, baby wipes or cleansing lotions should not be used to clean masks.


Please remind patients to make sure that their tubing does not get kinked, stretched or damaged. It should be washed weekly in warm soapy water and then rinsed in clear water, hang over a rail or somewhere similar to air dry.

Follow the advice given

Our Healthcare Technicians have had extensive training and we would ask patients to follow their advice at all times. If a patient is unsure about what they have been told, please ask them to call our Healthcare Helpline.


After using a humidifier, it is necessary to allow the hot metal plate to cool for at least 15 minutes before removing the water chamber from the unit.


The entire mask should be cleaned before it is first used and then the mask and cushion should be cleaned daily with a damp facecloth.

    Re-Ordering Oxygen Cylinders, Liquid Oxygen or Consumables

    To request replacement oxygen cylinders, nasal prongs, mask or consumables, please complete the form below. Please note that orders received after 6.30pm will be processed the next day:

    Do you or anyone in your household have cold or flu symptoms?

    If you are requesting a cylinder delivery you can chose a day for your delivery.

    Monday-Friday for North West patients or seven days a week in other areas.

    Please let us know your requirements:

    Large Static Cylinder

    Large static cylinder
    Used in the home, often for babies and children, Cluster Headache diagnosis or emergency oxygen

    Portable Cylinder

    Portable cylinder
    Used to move around inside/outside of the home

    Small Portable Cylinder

    Small portable cylinder
    Only available after a professional medical assessment

    Liquid Oxygen Tank

    Liquid oxygen tank

    Adult Cannula (Curved)
    Adult Cannula (Straight)
    Adult Mask
    Ear Protectors
    Paediatric Cannula
    Paediatric Mask
    Filter for Oxygen Machine
    Tender Grips

    Any other comments

    *required fields

      How can we help you?

      Please use the area below to submit your enquiry. It will then be passed on to the relevant contact person for a response.