Safety Advice

Don’t block the exhalation ports at any time

All masks have an exhalation port (usually small holes or a vent) to allow carbon dioxide to escape, our homecare engineer will point these out to the patient when their equipment is installed. Please remind the patient that these holes should not be covered or blocked at any point.

Keeping equipment clean

The patient should use a clean damp cloth to wipe the equipment and remember to allow it to dry properly before using. Bleach, chlorine, baby wipes or cleansing lotions should not be used to clean masks.


Please remind patients to make sure that their tubing does not get kinked, stretched or damaged. It should be washed weekly in warm soapy water and then rinsed in clear water, hang over a rail or somewhere similar to air dry.

Follow the advice given

Our Healthcare Technicians have had extensive training and we would ask patients to follow their advice at all times. If a patient is unsure about what they have been told, please ask them to call our Healthcare Helpline.


After using a humidifier, it is necessary to allow the hot metal plate to cool for at least 15 minutes before removing the water chamber from the unit.


The entire mask should be cleaned before it is first used and then the mask and cushion should be cleaned daily with a damp facecloth.

This form is currently under maintenance. Please call 0800 373580 to order oxygen supplies. We apologise for the inconvenience.

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